Crew Leader - Hospitality & Tourism Operations

Join SOUR SALLY GROUP as a Crew Leader in the vibrant heart of Denpasar, Bali, and take the lead in delivering exceptional hospitality experiences. This role is perfect for dynamic professionals passionate about team leadership, operational excellence, and creating unforgettable guest experiences. As a Crew Leader, you'll be the backbone of our operations, ensuring seamless coordination and top-notch service across all our outlets.

Our mission at SOUR SALLY GROUP is to revolutionize the hospitality industry by blending traditional Balinese charm with modern luxury. With a growing portfolio of high-end restaurants and resorts, we're looking for a Crew Leader who can inspire and guide their team to deliver outstanding service. Daily, you'll oversee operations, train staff, and ensure that every guest leaves with a smile. This is your chance to make a significant impact in a company that values innovation, teamwork, and exceptional service.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of 5-10 crew members, ensuring high standards of service and guest satisfaction.
• Oversee daily operations, including staff scheduling, inventory management, and quality control.
• Train and develop team members to enhance their skills and performance.
• Coordinate with other departments to ensure seamless service delivery.
• Handle customer complaints and resolve issues professionally.
• Maintain a clean and organized workspace, adhering to health and safety regulations.
• Monitor and report on key performance indicators (KPIs) to track operational efficiency.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the hospitality or tourism industry.
• Proven track record of managing teams and delivering exceptional service.
• Strong communication and interpersonal skills, with the ability to inspire and motivate staff.
• Familiarity with hotel management systems (HMS) and point-of-sale (POS) software.
• Knowledge of local regulations and industry standards relevant to hospitality operations.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Certification in hospitality management or a related field is a plus.
• Fluent in both English and Bahasa Indonesia.

🛠️ Keahlian

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