Digital Customer Service Specialist - Yogyakarta (Contract)

Join Mitracomm Ekasarana, a leading provider of innovative business solutions, as our Digital Customer Service Specialist in Yogyakarta. In this contract role, you'll be the digital face of our company, delivering exceptional customer experiences. You'll handle customer inquiries, complaints, and feedback through various digital channels, ensuring our customers receive prompt and professional responses. This is a unique opportunity to leverage your digital customer service expertise while contributing to the growth of a dynamic and forward-thinking organization.

As a Digital Customer Service Specialist at Mitracomm Ekasarana, you'll be responsible for managing our company's digital customer service operations. You'll use tools like Zendesk, Salesforce, and Slack to streamline our customer service processes and improve customer satisfaction. This role offers a dynamic and challenging environment, where you can apply your skills and knowledge to deliver exceptional customer experiences.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries, complaints, and feedback through various digital channels, including email, chat, and social media.
• Use customer service software like Zendesk, Salesforce, and Slack to streamline processes and improve customer satisfaction.
• Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
• Provide exceptional customer service by being responsive, professional, and empathetic.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Stay up-to-date with industry trends and best practices in digital customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the growth and success of Mitracomm Ekasarana by delivering exceptional customer experiences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 2-4 years of experience in digital customer service, customer support, or a related role.
• Proven experience using customer service software like Zendesk, Salesforce, or Slack.
• Strong communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Excellent problem-solving and analytical skills, with the ability to monitor and analyze customer service metrics.
• Proficiency in English, both written and spoken.
• Ability to work in a fast-paced and dynamic environment, with the ability to prioritize and manage multiple tasks.
• Certification in digital customer service or a related field is a plus.

🛠️ Keahlian

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